Returns & Refund Policy

"Welcome to NAPRA, where your satisfaction is our priority! Here's our hassle-free return policy simplified for your convenience:

Return Policy Highlights:

Essential Parcel Opening Video: For any return or exchange request, a parcel opening video is mandatory.

Acceptance Criteria: Returns or exchanges are only accepted for manufacturing defects or dispatch of incorrect items.

Handmade Quality Assurance: Little variations in color or embroidery are intrinsic to handmade products; thus, we don't accept returns for such minor irregularities.

Exchange Procedure:

Raise exchange concerns within 24 hours via email, providing your name, order ID, along with pictures and videos of the issue.

Our dedicated team will respond within 24-48 hours with the necessary procedures for replacement or store credit.

Return Process:

  • If your return request is approved, we'll share the return address for you to ship the product back.
  • In case return pickup isn't available in your area, please ship the product to the provided address.
  • Notify us with the shipment details via email on the same day.
  • Upon receipt, we'll issue store credit, which can be used for future purchases.

Refund Policy:

We offer store credit as a refund, valid for a lifetime, which can be utilized for future purchases.

No cash refunds or bank transfers are provided.

Non-Returnable Items Include:

  • Custom-made orders, stitched products, or products with specific requests.
  • Minor variations in color/design due to online images or handmade nature.
  • Items from the Special Price section or purchased during sale seasons.
  • Products without original packaging and tags intact.

Special Note:

  • We're not liable for any indirect or consequential loss or damage.
  • Please note, product colors may slightly differ due to lighting and camera effects.

At NAPRA, we're dedicated to providing you with a delightful shopping experience. Your feedback is invaluable to us as we strive for continuous improvement. Thank you for choosing NAPRA – let's build a lasting relationship together!

With love,

Team NAPRA"